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Sunday January 16, 2022
I got a phone message the other night. A very nice voice reminded me that I had not paid my last electricity bill. So, of course, I called the company the next morning. And I got, of course, a voice menu.
“To confirm that you are the authorized representative for this account, enter your birthdate…”
“That information does not correspond with our data,” the robot voice informed me.
I got through, eventually, to a helpful woman who explained that the computer couldn’t recognize my birthdate, because it had never been entered. Now, wouldn’t you think that a computer smart enough to handle millions of accounts could have told me that?
Categories: Sharp Edges
Tags: algorithms, intelligence, Computers