To make Comments write directly to Jim at email@example.com
After a month of trying to trace my late wife’s account numbers, policies, investments, and benefits, I can say one thing with certainty – I hate automated voice menus!
There are times when I think I would rather forfeit any moneys owing than deal with another supposedly helpful telephone menu.
At some point, the synthetic voice will list a series of options, usually preceded by a caution: “Please listen carefully, as these options have been changed recently.”
None of the options deals with my needs. I press the number for the most likely option.
I wait. I get an endless loop of music, periodically interrupted by assurances that the company considers my call very important.
Half an hour later, the next available representative is still not available.
Corporate voice mail systems are about as inscrutable as the Sphinx.
Categories: Soft Edges
Tags: corporations, Voice menus