To make Comments write directly to Jim at email@example.com
After a month of trying to trace my late wife’s account numbers, policies, investments, and benefits, I can say one thing with certainty – I hate automated voice menus!
There are times when I think I would rather forfeit any moneys owing than deal with another supposedly helpful telephone menu.
At some point, the synthetic voice will list a series of options, usually preceded by a caution: “Please listen carefully, as these options have been changed recently.”
None of the options deals with my needs. I press the number for the most likely option.
I wait. I get an endless loop of music, periodically interrupted by assurances that the company considers my call very important.
Half an hour later, the next available representative is still not available.
Corporate voice mail systems are about as inscrutable as the Sphinx.
Categories: Soft Edges
Tags: corporations, Voice menus
“Abandon hope, all ye who enter here.” So said the inscription at the entry to hell, in Dante’s Inferno.
Dante was an optimist. He saw hell as some other place, from which he could return safely to his everyday world.
I’m afraid that our world — this world, the one we live in, the one our grandchildren will live in — is becoming its own hell.
I am optimistic about individual relationships. I have yet to meet anyone who would refuse to help another individual in need. Race, education, and wealth don’t seem to matter IF – and it’s a big “if” -- there’s genuine contact, person to person, soul to soul.
At the same time, I am profoundly pessimistic about humanity as a whole. Collectively, we humans persist in seeking short-term solutions. Our corporate mindset is incorrigibly greedy, seeking our own benefit even if it harms others. Yes, even if it will harm us, farther down the line.
Categories: Sharp Edges
Tags: methane, corporations, opioid, Amazon, fracking